Privacy policy

Effective September 25, 2026. FaxForMe is operated by Cornerstone 118 Holdings LLC.

Information used to provide the service

We process your email address, account identifier, authentication information, credit balance, purchase references, recipient fax number, sender header, uploaded documents, page count, delivery status, and timestamps. Support requests contain the contact details and text you submit. Hosting and service providers may process IP addresses and technical logs to operate and secure the service.

We use this information to sign you in, process purchases, transmit faxes, confirm delivery, handle refunds and support, prevent abuse, and meet legal obligations. We do not sell personal information or use fax contents for advertising or model training.

Service providers and payments

Supabase provides authentication and database storage. Vercel hosts the website and API. Telnyx receives document contents and telephone numbers to transmit faxes. Resend delivers transactional and support email. Stripe processes website payments; Apple processes iOS In-App Purchases. We receive purchase references and transaction information, but do not receive your full payment-card details. These providers process information necessary for their services under their respective terms and privacy policies, which may involve processing in the United States or other countries.

Documents and retention

The website does not provide a document library. Uploaded transmission files are sent to Telnyx with a 48-hour expiration, and we also attempt to remove uploaded media after delivery or failure. We request that Telnyx not retain fax media or previews through its optional storage features. Provider transmission logs and backups may have separate retention requirements.

The iOS app saves copies of sent PDFs on your device so you can review and share them. You can remove them from saved documents in History. Signing out does not remove those local copies. Account deletion removes the current account’s saved files on that device; remove copies on other devices and any exported files separately.

Account and fax metadata are kept while your account is active. Account deletion removes your account, credit ledger, and fax-history records from the active database. We retain limited transaction references without the account link to prevent duplicate purchase claims. Payment processors and other providers may retain records as required for accounting, fraud prevention, disputes, backups, or law. Support correspondence is retained as needed to resolve requests and document their handling.

Your choices

Camera access is used when you choose to scan documents. Photo access is limited to photos you select. You can manage camera permissions in device settings. The website uses necessary authentication cookies; the app does not request permission to track you across other companies’ apps or websites.

You can request access, correction, or deletion through support. In the iOS app, Account → Delete account starts deletion. We may verify your identity and resolve an in-progress fax before deleting the account.

Security and updates

Connections to our website and APIs use HTTPS, and account records are protected with access controls. Fax transmission includes third-party telephone networks and receiving equipment; we do not promise end-to-end encryption or certify every use as compliant with a particular regulation. Choose recipients carefully and upload only documents you are authorized to send.

We will update this policy when our practices change. Contact FaxForMe support with privacy questions.